Le client

The is a mixed-use development maintained by . The multipurpose parking facility caters to residential, commercial, and retail parking users. At nearly 700,000 square feet, the Yonge Sheppard Centre's parking facility is the second-largest in the GTA.

Les défis

Following a change in tenants, the Yonge Sheppard Centre saw a dramatic reduction in the number of vehicles parking after 11:00 p.m. As a result, RioCan began exploring how they could effectively maintain a premium customer service experience without substantial traffic volumes to warrant 24/7 staffing throughout their parking facilities. With an immediate need to minimize operating expenses, RioCan approached ºÚÁÏÉçÇø for a solution.

"When we approached their client relations team with an emerging need to create operational staffing efficiencies, it was clear they understood what the issue was and exactly how they could resolve it to our complete satisfaction. Simply put, they were eager to help however they could," said Rosa Garofalo, General Manager at Yonge Sheppard Centre.

The Solution

Upon receiving RioCan’s request, ºÚÁÏÉçÇø proposed deploying their Interactive Parking Assistance Response Centre (IPARCâ„¢) program to continue providing a 24/7 service and support presence for Yonge Sheppard Centre’s customers without having to commit to staffing a dedicated overnight shift.

Within less than one week, our technicians were on-site, making the necessary modifications to the hardware. Our client relations manager worked closely with RioCan to develop a specific site profile. “I could not have been more pleased with ºÚÁÏÉçÇø’s implementation team. The transition to the IPARC system was completely seamless, and we received no customer complaints about the two-day installation period," said Garofalo.

This was our client's opportunity to outline what kind of service they want their customers to receive — right down to a standardized greeting, how to process lost ticket requests, where pay stations are located to direct customers, how to provide payment instructions, and more. From this, we developed formal operating procedures for the site and distributed the document to our IPARC client care team, who would ultimately be responsible for providing the overnight coverage.

"ºÚÁÏÉçÇø invited me to their live central monitoring facility. Immediately, I was impressed with the quality of their call centre staff. They answered calls within a few seconds, greeted each customer in a friendly tone, and were knowledgeable about each site's specific requirements," said Garafolo.

By offering 24/7/365 coverage, the IPARC solution gives our clients total flexibility in deciding what support they need and want. Yonge Sheppard Centre could leverage IPARC as a low-cost staffing alternative without sacrificing service levels or equipment reliability. Our factory-trained monitoring staff not only provide overnight coverage for eight hours seven days a week, but they are available during regular business hours to act as a backup for breaks and in the case of emergencies.

Dernières paroles

“I’ve had the pleasure of working with ºÚÁÏÉçÇø since 2005 and have personally witnessed the professionalism of their staff and the responsiveness of their service as our operation needs have evolved over the years.

The efficiencies that ºÚÁÏÉçÇø has afforded us are all the more impactful as commercial and property management firms across Canada feel the pressure of diminished revenues from their parking operations. Even in these unprecedented times, our investment in ºÚÁÏÉçÇø's solutions continues to pay dividends. The IPARC service has allowed us to remain agile in the face of uncertainty, continuing to offer our tenants and their customers a premium experience without the risk of in-person interactions.

As a property manager with significant national representation, RioCan needs to attract the best tenants with industry-leading technology and customer services. Time and time again, ºÚÁÏÉçÇø has proven to be an enthusiastic and innovative partner in meeting these strategic goals."

- Rosa Garofalo
General Manager
Yonge Sheppard Centre

Summary of Parking Services

• Vario Flex

• IPARC

• Equipment Maintenance

• ³§¾±²µ²Ô²¹±ôé³Ù¾±±ç³Ü±ð
  

• Secure Revenue

• Validation Solutions

• IPASS
  

  Télécharger l'étude de cas

Études de cas connexes

SOLUTIONS DE GESTION DU STATIONNEMENT COMMERCIAL

À PROPOS DE PRECISE PARKLINK

LE LEADER CANADIEN DE L'INDUSTRIE DU STATIONNEMENT DEPUIS PLUS DE 30 ANS.

Lorsque ºÚÁÏÉçÇø a été fondée il y a plus de 30 ans, l'entreprise était composée de deux personnes travaillant sur le terrain avec une aspiration simple : faire la différence dans le monde de l'automatisation des parkings.

Depuis, ºÚÁÏÉçÇø est devenue une entreprise nationale de services gérés et de technologie qui compte plus de 700 employés au Canada, un siège social à Toronto et 13 bureaux d'appui dans tout le pays.

Mais ce qui nous différencie des autres opérateurs de parking, ce n'est pas l'endroit où nous nous trouvons, c'est ce que nous sommes : un fournisseur de solutions de stationnement à service complet. fournisseur de solutions de stationnement à service complet. Une source unique pour tous vos besoins en matière de stationnement.

ºÚÁÏÉçÇø gère des milliers de parkings pour le compte de centaines de propriétaires. Nous fournissons une technologie et des services de pointe à des milliers de clients dans les secteurs de la santé, des municipalités, des commerces, des institutions et des particuliers.

Le fait d'être une entreprise intégrée verticalement nous place dans une position unique. Nous pouvons fournir un niveau de gestion et d'intégration technique qui est le meilleur de sa catégorie. Il suffit de poser la question aux centaines de clients à qui nous avons fourni des solutions rentables et axées sur le client au fil des ans.