Le client 

The is the third-largest city in Alberta. It has the charm of a small city, and boasts friendly people and warm Chinook winds. It’s known for its central location, beautiful scenery, and attractions that Alberta has to offer. 

Les défis

Automation and Third Party Integrations

Managed by single-space parking meters, the paid parking system in the City of Lethbridge was overdue for an upgrade. The City had a vision to introduce Pay-by-Licence-Plate parking meters. But in order to do so, the upgraded technology had to be able to integrate with the City’s existing third-party enforcement software. 

Managing Change

The City was concerned that the transition from single-space to multi-space meters may be too advanced — not only for their patrons, but for those managing the parking system. 

In addition to selecting a product that would be reliable and easy for the City to maintain, it needed to partner with a parking provider who would be able to support seamless transition by ensuring all stakeholders were made aware of and prepared for the advancement.

The City of Lethbridge chose to partner with ºÚÁÏÉçÇø because of our more than 30 years’ experience in managing municipal and government contracts across Canada.

Les solutions 

Ensuring a Smooth Transition

In May 2018, we completed the deployment phase for a project at the City of Lethbridge that included 174 Pay-by-Licence-Plate CWT parking meters.

To facilitate public awareness of the new parking meters, we delivered two demo pay stations in February and installed them in strategic City buildings, in order to provide the public with the opportunity to try them out by making offline transactions, and providing feedback on their experience.

From February to April, we collaborated with the City to adjust the transaction flow and on-screen instructions in accordance to the public’s feedback. This was an important phase in the project implementation plan and enabled a smooth launch while ensuring acceptance by the public.

Software Integration

This project involved integrations with Tannery Creek for enforcement, as well as Tempest and MPowered (the City’s enforcement software). The City also selected the Flowbird mobile parking app, which enables users to top up purchases initiated at a pay station. This made the project a completely integrated solution. In addition, end users can purchase monthly permits for Zone 10 directly at the pay station and also via the mobile app.

City Staff Maintenance 

To meet the City of Lethbridge’s requirement of having City Staff maintain the parking equipment, ºÚÁÏÉçÇø trained and provided comprehensive equipment maintenance training manuals to City staff, giving them the expertise required for maintaining the parking meters. 

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SOLUTIONS DE GESTION DES PARKINGS MUNICIPAUX

À PROPOS DE PRECISE PARKLINK

LE LEADER CANADIEN DE L'INDUSTRIE DU STATIONNEMENT DEPUIS PLUS DE 30 ANS.

Lorsque ºÚÁÏÉçÇø a été fondée il y a plus de 30 ans, l'entreprise était composée de deux personnes travaillant sur le terrain avec une aspiration simple : faire la différence dans le monde de l'automatisation des parkings.

Depuis, ºÚÁÏÉçÇø est devenue une entreprise nationale de services gérés et de technologie qui compte plus de 700 employés au Canada, un siège social à Toronto et 13 bureaux d'appui dans tout le pays.

Mais ce qui nous différencie des autres opérateurs de parking, ce n'est pas l'endroit où nous nous trouvons, c'est ce que nous sommes : un fournisseur de solutions de stationnement à service complet. fournisseur de solutions de stationnement à service complet. Une source unique pour tous vos besoins en matière de stationnement.

ºÚÁÏÉçÇø gère des milliers de parkings pour le compte de centaines de propriétaires. Nous fournissons une technologie et des services de pointe à des milliers de clients dans les secteurs de la santé, des municipalités, des commerces, des institutions et des particuliers.

Le fait d'être une entreprise intégrée verticalement nous place dans une position unique. Nous pouvons fournir un niveau de gestion et d'intégration technique qui est le meilleur de sa catégorie. Il suffit de poser la question aux centaines de clients à qui nous avons fourni des solutions rentables et axées sur le client au fil des ans.