Le client

(YYJ) is the 11th busiest airport in Canada with almost 2 million visitors per year. YYJ was rated one of the top ten most-loved airports in the world by CNN Travel and is the 2012, 2014 and 2020 winner of ‘Best Regional Airport in North America’ by Airports Council International.

Victoria Airport Authority (VAA) is the not-for-profit authority that manages the safe and secure operations of the Victoria International Airport on behalf of the surrounding communities.

Les défis

In January of 2020, the Victoria Airport Authority (VAA) published an RFP for a Parking Access and Revenue Control System. Their then-current system was quickly approaching end-of-life, with fewer functioning days versus non-functioning days. While their goal was to have the parking experience be part of their overarching vision of making every part of travel interaction as easy as possible, they also faced some very real concerns. At the top of their list—a system that was robust, reliable, and made for the high-volume, high-density, 24/7/365 environment that is unique to airports and hospitals. Other key attributes of the system must include an intuitive customer experience, revenue generation, modern IT architecture, revenue control, audit, and reporting, and system support.

Chief considerations included the fact that the airport is situated on an island, requiring a minimum 3.5-hour trip one-way from anyone in Vancouver, and the existence of an in-place management and service contract with the island’s primary parking operator.The airport’s proximity to downtown Toronto offers passengers convenient access to the centre of Canada’s entertainment, fashion, and financial districts, but its island location poses significant issues for managing parking on both sides of the ferry.

The VAA—in its review and evaluation of submitted proposals—was clear on what they would be rating and evaluating (with a call-to-action for proponents to offer new and/or innovative solutions):

• Equipment and software meet VAA specifications

• Format and quality of the Proposal

• Technical features meet or exceed requirements

• Robust reporting

• Customer service aspects and user experience of equipment design

• Durability and life cycle costs

• Demonstrated reliability and capabilities of service representatives

• Training provided, operational and maintenance

• Service and Maintenance agreement and costs

• Flexibility and scalability to meet future needs

• API driven integrations with third party providers

• Price of equipment

Les solutions

After a Covid-related pause, VAA awarded the contract to ºÚÁÏÉçÇø for not only the supply, installation, commissioning, and advanced maintenance of our pay-on-foot gated technology and our LPR systems, but also for the related, in-scope civil and construction work, as well as the addition of our Parkedin platform with the Mobile Payment module (with the intention to add additional Parkedin modules of interest as they come online, such as our reservations platform).

VAA chose to engage the services of a third party project management team to coordinate project deliverables and take on the role of liaison between VAA and ºÚÁÏÉçÇø, to facilitate and expedite the delivery of the project. This addition to the larger project and implementation team was highly successful and regarded by all as a key component of the timely delivery and accomplishment of the undertaking.

In an unprecedented move, the airport decided to move with a pay station-free configuration; parkers can either pay with Parkedin, pay at exit, or at the one staffed exit lane. With 21 entry and exit lanes equipped with EMV-certified payment solutions and barcode scanners, parkers have adjusted easily to the new payment schema. They also deployed our IPASS solution for permit management and administration (including billing, rights, rules and access management), as well as our ParkSuite BI Tool.

Les résultats

• Skidata pay-on-foot equipment

• Reconnaissance des plaques d'immatriculation

• Parkedin mobile payment

• Equipment and maintenance

• IPASS

• ParkSuite

Dernières paroles

 "ºÚÁÏÉçÇø a rendu notre deuxième source de revenus plus fiable tout en réduisant les coûts d'investissement normalement associés à la capture des revenus du stationnement... nous continuons à être impressionnés par leur réactivité dans l'adaptation de la solution à l'évolution rapide de nos besoins commerciaux".

SHERRI BROOKS
Responsable du développement commercial

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SOLUTIONS DE GESTION DU STATIONNEMENT DANS LES AÉROPORTS

À PROPOS DE PRECISE PARKLINK

LE LEADER CANADIEN DE L'INDUSTRIE DU STATIONNEMENT DEPUIS PLUS DE 30 ANS.

Lorsque ºÚÁÏÉçÇø a été fondée il y a plus de 30 ans, l'entreprise était composée de deux personnes travaillant sur le terrain avec une aspiration simple : faire la différence dans le monde de l'automatisation des parkings.

Depuis, ºÚÁÏÉçÇø est devenue une entreprise nationale de services gérés et de technologie qui compte plus de 700 employés au Canada, un siège social à Toronto et 13 bureaux d'appui dans tout le pays.

Mais ce qui nous différencie des autres opérateurs de parking, ce n'est pas l'endroit où nous nous trouvons, c'est ce que nous sommes : un fournisseur de solutions de stationnement à service complet. fournisseur de solutions de stationnement à service complet. Une source unique pour tous vos besoins en matière de stationnement.

ºÚÁÏÉçÇø gère des milliers de parkings pour le compte de centaines de propriétaires. Nous fournissons une technologie et des services de pointe à des milliers de clients dans les secteurs de la santé, des municipalités, des commerces, des institutions et des particuliers.

Le fait d'être une entreprise intégrée verticalement nous place dans une position unique. Nous pouvons fournir un niveau de gestion et d'intégration technique qui est le meilleur de sa catégorie. Il suffit de poser la question aux centaines de clients à qui nous avons fourni des solutions rentables et axées sur le client au fil des ans.