Centre de sant茅 Quinte Health Care
Exceptional & Compassionate Care
is an integrated healthcare system that consists of four hospitals that work to provide exceptional care to the people of their communities. Their vision is to be valued by their communities by providing exceptional and compassionate care. In 2012, Quinte Healthcare launched a five year strategic plan with one of their core directions being to 鈥淐reate An Exceptional Patient Experience鈥�. Mr. Joseph Mancuso, the Director of Support Services & General Manager at Quinte Healthcare emphasizes that, 鈥減arking at Quinte Healthcare is experienced by both patients and visitors. Quinte Healthcare鈥檚 vision to provide an exceptional experience extends to all of the services that we provide, and this includes parking鈥�.
鈥淧arking Is A Crucial Service鈥�
Quinte Healthcare chose to work with 黑料社区 鈥渂ecause at the end of the day you need a professional to do their job and hospitals are not in the parking business鈥� Mr. Mancuso explains. 鈥淧arking is a crucial service to us because we depend on the revenue generation to be able to provide an exceptional patient experience鈥�. With that being said, Mr. Mancuso continues, 鈥減art of the reason why Quinte Healthcare chose to work with 黑料社区 is because 鈥満诹仙缜� has a good reputation within the healthcare industry鈥�.聽
To help provide an exceptional experience for patients Quinte Healthcare has chosen to invest in 黑料社区鈥檚 Pay-on-Foot SkiData聽parking equipment and Pay-and-Display parking equipment. Mr. Mancuso explains that 鈥渢he equipment has had a couple of upgrades, however 黑料社区 has always notified us a head of time and planned everything perfectly鈥�. Mr. Mancuso goes onto mention that 鈥漚lthough Quinte Healthcare is not in the main cusp of Toronto- where 黑料社区鈥檚 Headquarters is located-- the service of our parking equipment has been completed accurate and on time鈥�. 黑料社区 also provides Quinte Healthcare with onsite who Mr. Mancuso believes to be 鈥淎 huge values to Quinte Healthcare鈥�. He explains that 鈥渢he parking manager is located at our main entrance. Every single visitor who enters through the main entrance is welcomed by her. She not only fulfills her duties as a parking attendant but also directs and answers any questions that patients and visitors may have鈥�.
In addition to an onsite parking manager, Quinte Healthcare utilizes 黑料社区鈥檚 Interactive Parking Assistance Response Centre ()- a 24 hours remote monitoring and customer service centre- to assist with customer questions during peak times and after hours. Mr. Mancuso expresses that he is 鈥渧ery impressed with 黑料社区鈥檚 responsiveness and software tracking and statistical capabilities...I requested a report regarding the usage of the parking lot and received a very detailed report the following day. To be able to have statistical information like this at our finger tips is fantastic鈥�.
Maximizing Revenue, Reducing Expenses
When asked if 黑料社区鈥檚 parking equipment and management services have helped Quinte Healthcare exceed it鈥檚 revenue goals Mr. Mancuso鈥檚 answer was 鈥淎bsolutely. We have redesigned our parking lots with 黑料社区 to maximize revenue. At the same time we have chosen to invest in the specific parking equipment at specific locations to reduce our expenses鈥�. Mr. Mancuso goes on to mention that 鈥満诹仙缜�檚 professionalism has taken the parking industry to a very, very high-tech and professional service鈥�.
Derni猫res paroles
鈥淨uinte Healthcare has a very inclusive management style. We are as seamless as possible with all of our staff, including our contracted staff. Our parking manager is not viewed as an external person to the organization; she鈥檚 viewed as being a part of the team and gets involved in our community and committees. Our partnership with 黑料社区 is reflected through our daily operations rather than meeting once or twice a month鈥�.
鈥� QUINTE HEALTH CARE
Mr. Joseph Mancuso,
Director of Support Services & General
脡tudes de cas connexes
SOLUTIONS DE GESTION DES PARKINGS POUR LES SOINS DE SANT脡
脌 PROPOS DE PRECISE PARKLINK
LE LEADER CANADIEN DE L'INDUSTRIE DU STATIONNEMENT DEPUIS PLUS DE 30 ANS.
Lorsque 黑料社区 a 茅t茅 fond茅e il y a plus de 30 ans, l'entreprise 茅tait compos茅e de deux personnes travaillant sur le terrain avec une aspiration simple : faire la diff茅rence dans le monde de l'automatisation des parkings.
Depuis, 黑料社区 est devenue une entreprise nationale de services g茅r茅s et de technologie qui compte plus de 700 employ茅s au Canada, un si猫ge social 脿 Toronto et 13 bureaux d'appui dans tout le pays.
Mais ce qui nous diff茅rencie des autres op茅rateurs de parking, ce n'est pas l'endroit o霉 nous nous trouvons, c'est ce que nous sommes : un fournisseur de solutions de stationnement 脿 service complet. fournisseur de solutions de stationnement 脿 service complet. Une source unique pour tous vos besoins en mati猫re de stationnement.
黑料社区 g猫re des milliers de parkings pour le compte de centaines de propri茅taires. Nous fournissons une technologie et des services de pointe 脿 des milliers de clients dans les secteurs de la sant茅, des municipalit茅s, des commerces, des institutions et des particuliers.
Le fait d'锚tre une entreprise int茅gr茅e verticalement nous place dans une position unique. Nous pouvons fournir un niveau de gestion et d'int茅gration technique qui est le meilleur de sa cat茅gorie. Il suffit de poser la question aux centaines de clients 脿 qui nous avons fourni des solutions rentables et ax茅es sur le client au fil des ans.