Q&A with Command & Data Handling Specialist, Winnie Dhillon.

1 min lire

Operational resolution times play a crucial role in maintaining the efficiency and reliability of your parking operation. When incidents occur, the time it takes to resolve them could directly impact your business revenue, customer service, and overall productivity. ºÚÁÏÉçÇø’s Digital Control Centre (DCC) is designated to help improve resolution times for parking facilities from both a management and equipment level.

To provide some insights into how ºÚÁÏÉçÇø’s Digital Control Centre (DCC) helps improve resolution times we asked their Command & Data Handling Specialist, Winnie Dhillon, how DCC does it.

Q. How does ºÚÁÏÉçÇø’s Digital Control Centre (DCC) help improve resolution times?

A. ºÚÁÏÉçÇø’s Digital Control Centre leverages the network connectivity built directly into the equipment we deploy in the field, the experience of our onsite operations teams, and the expertise of our in-house research and development engineers.

DCC can aid in the following areas:

• Centralize and consolidate all client support services into one dedicated team

• Proactively detect potential issues to prevent machine downtimes

• Evaluate issues in real-time and promptly devise solutions

• Schedule timely interventions with a complete understanding of the problem

• Cost-effective 24/7 technical expertise to maintain on-site operations efficiently

• Enhance system uptime and optimize business revenue

And

• Offer insightful recommendations for data-driven decisions

To date, DCC has helped improve resolution times for ºÚÁÏÉçÇø clients by 43%.

 Vous voulez en savoir plus ? Regardez l'intégralité des questions-réponses ci-dessous !