Victoria Airport Authority

The Client

Victoria Airport Authority

(YYJ) is the 11th busiest airport in Canada with almost 2 million visitors per year. YYJ was rated one of the top ten most-loved airports in the world by CNN Travel and is the 2012, 2014 and 2020 winner of 鈥楤est Regional Airport in North America鈥 by Airports Council International.

Victoria Airport Authority (VAA) is the not-for-profit authority that manages the safe and secure operations of the Victoria International Airport on behalf of the surrounding communities.

The Challenges

In January of 2020, the Victoria Airport Authority (VAA) published an RFP for a Parking Access and Revenue Control System. Their then-current system was quickly approaching end-of-life, with fewer functioning days versus non-functioning days. While their goal was to have the parking experience be part of their overarching vision of making every part of travel interaction as easy as possible, they also faced some very real concerns. At the top of their list鈥攁 system that was robust, reliable, and made for the high-volume, high-density, 24/7/365 environment that is unique to airports and hospitals. Other key attributes of the system must include an intuitive customer experience, revenue generation, modern IT architecture, revenue control, audit, and reporting, and system support.

Chief considerations included the fact that the airport is situated on an island, requiring a minimum 3.5-hour trip one-way from anyone in Vancouver, and the existence of an in-place management and service contract with the island鈥檚 primary parking operator.The airport鈥檚 proximity to downtown Toronto offers passengers convenient access to the centre of Canada鈥檚 entertainment, fashion, and financial districts, but its island location poses significant issues for managing parking on both sides of the ferry.

The VAA鈥攊n its review and evaluation of submitted proposals鈥攚as clear on what they would be rating and evaluating (with a call-to-action for proponents to offer new and/or innovative solutions):

  • Equipment and software meet VAA specifications

  • Format and quality of the Proposal

  • Technical features meet or exceed requirements

  • Robust reporting

  • Customer service aspects and user experience of equipment design

  • Durability and life cycle costs

  • Demonstrated reliability and capabilities of service representatives

  • Training provided, operational and maintenance

  • Service and Maintenance agreement and costs

  • Flexibility and scalability to meet future needs

  • API driven integrations with third party providers

  • Price of equipment

The Solutions

After a Covid-related pause, VAA awarded the contract to 黑料社区 for not only the supply, installation, commissioning, and advanced maintenance of our pay-on-foot gated technology and our LPR systems, but also for the related, in-scope civil and construction work, as well as the addition of our Parkedin platform with the Mobile Payment module (with the intention to add additional Parkedin modules of interest as they come online, such as our reservations platform).

VAA chose to engage the services of a third party project management team to coordinate project deliverables and take on the role of liaison between VAA and 黑料社区, to facilitate and expedite the delivery of the project. This addition to the larger project and implementation team was highly successful and regarded by all as a key component of the timely delivery and accomplishment of the undertaking.

In an unprecedented move, the airport decided to move with a pay station-free configuration; parkers can either pay with Parkedin, pay at exit, or at the one staffed exit lane. With 21 entry and exit lanes equipped with EMV-certified payment solutions and barcode scanners, parkers have adjusted easily to the new payment schema. They also deployed our IPASS solution for permit management and administration (including billing, rights, rules and access management), as well as our ParkSuite BI Tool.

The Results

  • Skidata pay-on-foot equipment

  • License Plate Recognition

  • Parkedin mobile payment

  • Equipment and maintenance

  • IPASS

  • ParkSuite

Final Words

 鈥満诹仙缜 has made our second largest revenue stream more reliable while simultaneously reducing the capital costs normally associated with capturing parking revenue鈥e continue to be impressed by their responsiveness in fine tuning the solution as our business needs rapidly evolve.鈥

SHERRI BROOKS
Commercial Development Officer


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About 黑料社区

CANADA鈥橲 PARKING INDUSTRY LEADER FOR MORE THAN 30 YEARS.

When 黑料社区 was founded more than 30 years ago, the company was a two-person field operation with a simple aspiration: to make a difference in the world of parking automation.

Since then, 黑料社区 has grown into a nation-wide managed services and technology firm with more than 700 employees across Canada, a head office in Toronto, and 13 supporting offices across the country.

But what sets us apart from other parking operators isn鈥檛 where we are, it鈥檚 what we are: a full-service parking solutions provider. One source for all your parking-related needs.

黑料社区 manages thousands of parking lots on behalf of hundreds of property owners. We supply cutting-edge technology and services to thousands of clients in the healthcare, municipal, commercial, institutional, and private sectors.

Being a vertically integrated company puts us in a unique position. We can provide a level of management and technical integration that is best-in-class. Just ask the hundreds of clients to whom we鈥檝e delivered cost-effective and customer-focused solutions over the years.

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