�������� Understands Rural Community Hospitals

(SMGH) serves the Municipality of Strathroy-Caradoc and a large mostly rural surrounding community. Strathroy offers a small-town lifestyle and is home to many London and Sarnia commuters. SMGH is a full-service family-centered hospital providing a comprehensive range of diagnostic and ambulatory services, as well as both primary and secondary care.  “SMGH was the first organization throughout Strathroy to implement a paid parking system,” says Susan McLean, the foundation’s Chief Executive Officer. “And we faced immense resistance from the public. It was tough in the beginning, but we really felt supported by ��������,” she says. “It understands parking in rural communities, and here at SMGH, we strive to partner with businesses that value our goals.”

Above-and-Beyond Service

“�������� is very professional,” says McLean. “I always feel supported by our Operations Manager and by the leadership of the company. Even though we are a small fish in the sea, we matter to ��������. They’re very accurate with their cost projections; their quality of cash handling is spectacular, and their training is also very well done. ‘Patient training’ is how �������� has gone about training our on-site . They’ve taught them not only customer service skills, but also how to conduct parking equipment maintenance, which has saved us money on service calls.”

“I’m most impressed with ��������’s efforts to help its hospital clients meet Ontario’s 2016 healthcare mandate,” says McLean. “It was a tight deadline, but �������� was able to develop a solution — H PASS™ — quicker than most, if not all others in the industry. Overall, the training was great and when we required additional help or a refresh, someone was available to assist us. To date, H PASS™ works very well at our facility.”

Top-Notch, User Friendly Parking

SMGH has experience with both Pay-and-Display parking meters as well as SkiData Pay-on-Foot parking systems. “Both parking systems have always worked well. It is top-notch and easy to use. If we have a technical issue, �������� responds quickly.” SMGH also implemented ��������’s permit administration system. “ has been tremendous for SMGH,” says McLean.  “And very well received.”

Final Words

“It’s important to remember that our core business is fundraising, not parking. �������� is our partner. No matter what the issue, �������� is always there for SMGH. They are receptive to both me and my team.”

— STRATHROY MIDDLESEX GENERAL HOSPITAL
Susan McLean,
Chief Executive Officer, Foundation

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HEALTHCARE PARKING MANAGEMENT SOLUTIONS

About ��������

CANADA’S PARKING INDUSTRY LEADER FOR MORE THAN 30 YEARS.

When �������� was founded more than 30 years ago, the company was a two-person field operation with a simple aspiration: to make a difference in the world of parking automation.

Since then, �������� has grown into a nation-wide managed services and technology firm with more than 700 employees across Canada, a head office in Toronto, and 13 supporting offices across the country.

But what sets us apart from other parking operators isn’t where we are, it’s what we are: a full-service parking solutions provider. One source for all your parking-related needs.

�������� manages thousands of parking lots on behalf of hundreds of property owners. We supply cutting-edge technology and services to thousands of clients in the healthcare, municipal, commercial, institutional, and private sectors.

Being a vertically integrated company puts us in a unique position. We can provide a level of management and technical integration that is best-in-class. Just ask the hundreds of clients to whom we’ve delivered cost-effective and customer-focused solutions over the years.