Exceptional & Compassionate Care

is an integrated healthcare system that consists of four hospitals that work to provide exceptional care to the people of their communities. Their vision is to be valued by their communities by providing exceptional and compassionate care. In 2012, Quinte Healthcare launched a five year strategic plan with one of their core directions being to “Create An Exceptional Patient Experience”. Mr. Joseph Mancuso, the Director of Support Services & General Manager at Quinte Healthcare emphasizes that, “parking at Quinte Healthcare is experienced by both patients and visitors. Quinte Healthcare’s vision to provide an exceptional experience extends to all of the services that we provide, and this includes parking”.

“Parking Is A Crucial Service”

Quinte Healthcare chose to work with �������� “because at the end of the day you need a professional to do their job and hospitals are not in the parking business” Mr. Mancuso explains. “Parking is a crucial service to us because we depend on the revenue generation to be able to provide an exceptional patient experience”. With that being said, Mr. Mancuso continues, “part of the reason why Quinte Healthcare chose to work with �������� is because “�������� has a good reputation within the healthcare industry”. 

To help provide an exceptional experience for patients Quinte Healthcare has chosen to invest in ��������’s Pay-on-Foot SkiData parking equipment and Pay-and-Display parking equipment. Mr. Mancuso explains that “the equipment has had a couple of upgrades, however �������� has always notified us a head of time and planned everything perfectly”. Mr. Mancuso goes onto mention that ”although Quinte Healthcare is not in the main cusp of Toronto- where ��������’s Headquarters is located-- the service of our parking equipment has been completed accurate and on time”. �������� also provides Quinte Healthcare with onsite who Mr. Mancuso believes to be “A huge values to Quinte Healthcare”. He explains that “the parking manager is located at our main entrance. Every single visitor who enters through the main entrance is welcomed by her. She not only fulfills her duties as a parking attendant but also directs and answers any questions that patients and visitors may have”.

In addition to an onsite parking manager, Quinte Healthcare utilizes ��������’s Interactive Parking Assistance Response Centre ()- a 24 hours remote monitoring and customer service centre- to assist with customer questions during peak times and after hours. Mr. Mancuso expresses that he is “very impressed with ��������’s responsiveness and software tracking and statistical capabilities...I requested a report regarding the usage of the parking lot and received a very detailed report the following day. To be able to have statistical information like this at our finger tips is fantastic”.

Maximizing Revenue, Reducing Expenses

When asked if ��������’s parking equipment and management services have helped Quinte Healthcare exceed it’s revenue goals Mr. Mancuso’s answer was “Absolutely. We have redesigned our parking lots with �������� to maximize revenue. At the same time we have chosen to invest in the specific parking equipment at specific locations to reduce our expenses”. Mr. Mancuso goes on to mention that “��������’s professionalism has taken the parking industry to a very, very high-tech and professional service”.

Final Words

“Quinte Healthcare has a very inclusive management style. We are as seamless as possible with all of our staff, including our contracted staff. Our parking manager is not viewed as an external person to the organization; she’s viewed as being a part of the team and gets involved in our community and committees. Our partnership with �������� is reflected through our daily operations rather than meeting once or twice a month”.

— QUINTE HEALTH CARE
Mr. Joseph Mancuso,
Director of Support Services & General

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About ��������

CANADA’S PARKING INDUSTRY LEADER FOR MORE THAN 30 YEARS.

When �������� was founded more than 30 years ago, the company was a two-person field operation with a simple aspiration: to make a difference in the world of parking automation.

Since then, �������� has grown into a nation-wide managed services and technology firm with more than 700 employees across Canada, a head office in Toronto, and 13 supporting offices across the country.

But what sets us apart from other parking operators isn’t where we are, it’s what we are: a full-service parking solutions provider. One source for all your parking-related needs.

�������� manages thousands of parking lots on behalf of hundreds of property owners. We supply cutting-edge technology and services to thousands of clients in the healthcare, municipal, commercial, institutional, and private sectors.

Being a vertically integrated company puts us in a unique position. We can provide a level of management and technical integration that is best-in-class. Just ask the hundreds of clients to whom we’ve delivered cost-effective and customer-focused solutions over the years.