Repr茅sentant bilingue du service client猫le
Description de l'entreprise :
Leader de l'industrie du stationnement et de la mobilit茅 au Canada, 黑料社区 est une soci茅t茅 nationale de services g茅r茅s et de technologie qui compte plus de 1 000 employ茅s au Canada, un si猫ge social 脿 Toronto et 18 bureaux de soutien dans tout le pays. 聽
黑料社区 g猫re des milliers de parcs de stationnement pour le compte de centaines de propri茅taires. Elle fournit une technologie et des services de pointe 脿 des milliers de clients dans les secteurs de la sant茅, des municipalit茅s, des commerces, des institutions et des particuliers.
搁茅蝉耻尘茅:
The Monthly Customer Service Representative reports to the Monthly Department Manager and is responsible for the daily administration of monthly lot permits.
Location: 100 Floral Parkway, North York, ON
Emploi : Temps plein
Compensation: $23.00 hourly
Main Job Tasks and Responsibilities:
Answer incoming calls and respond to customer's service calls regarding registration/billing issues
Document all call information according to standard operating procedures
Research required information using available resources
Document all call information according to standard operating procedures
Provide excellent service using a high level of professionalism while striving to establish a positive rapport with every caller
Resolve service-related issues by clarifying the customer's complaint, determining the cause of the problem, explaining and explaining the best solution to resolve the issue, speeding up the correction or adjustment, and following up to ensure it is resolved. the resolution
Perform other customer service duties as assigned
Deal directly with customers by telephone
Deal directly with internal staff by telephone, either electronically or face to face.
Obtain and evaluate all relevant information to handle payment and service inquiries
Perform customer verifications
Set up new customer accounts
Direct requests and unresolved issues to the designated resource
Prepare and distribute financial reports.
Occasional off-site work for site start-up and year renewal.
Requirements:
2 to 3 years鈥� experience Years of experience English/French language skills required
Good computer knowledge
Good command of MS Office Suite
Excellent communication skills (verbal and written)
Accountable and customer-oriented
Good telephone mannerism
Proactive
Self-motivated
Works well in a team excels in a fast-paced environment, quick learner.
Comp茅tences et qualifications :
Comp茅tences techniques et en mati猫re de service 脿 la client猫le
Proven incident and problem solving (troubleshooting) skills with an emphasis on a timely resolution.
Must be Bi-Lingual (French)
Excellent Communication and collaboration skills
Customer service representatives shift hours 12:00Pm to 8:30Pm which includes
4-5 years in customer service environment
2-3 years in call center environment
Good math skills with the ability to quickly perform basic calculations
Ability to multi-task and work in a very fast paced environment
Client orientation and ability to adapt and respond to different types of characters
Excellent understanding of Microsoft Office and Outlook
Strong organizational, attention to detail and time management skills
Detail oriented, a quick learner, a quick thinker, efficient, has a good attitude and work ethic and have excellent problem solving skills
Must be able to Clearance checks
Contact pour l'embauche :
Please submit your resume to pclarke@precisebi.com
黑料社区 est un employeur qui souscrit au principe de l'茅galit茅 des chances et s'engage 脿 ce que les processus de recrutement et de s茅lection ainsi que les environnements de travail soient inclusifs et exempts d'obstacles. Nous r茅pondrons aux besoins des candidats en vertu du Code des droits de l'homme et de la Loi sur l'accessibilit茅 pour les personnes handicap茅es de l'Ontario (LAPHO) 脿 toutes les 茅tapes du processus de recrutement. Veuillez informer le service des ressources afin de vous assurer que vos besoins en mati猫re d'accessibilit茅 sont pris en compte tout au long du processus.